Privacy Policy

In Case of Emergency Plus (ICE Plus) and all its associated companies are committed to respecting the privacy of your personal data. To demonstrate our commitment, ICE Plus has created this Security and Privacy Statement in order to communicate its intent to provide effective processes for the appropriate handling of such private information and to comply with applicable legislation that governs the authentication, protection and disclosure of personal information.

What types of information is ICE Plus collecting, and how do we do it?

You will be able to explore the majority of the Services offered on this web site without us collecting any identifiable information from you. Should you subscribe to any services then we will, for the purpose of providing these services, store the relevant personal data. For the purpose of business communications, administration, providing services and general transacting we may collect and use personal information, for example but not limited to: your name, address, telephone number, e-mail, emergency contact information, geographical locations, account details and the like. This will enable us to:

  • Respond to your ICE Plus emergency panic activations;
  • Respond to queries or requests submitted by you;
  • Process orders or applications;
  • Resolve problems with goods and services previously supplied; and/or
  • Create products and provide services to meet your requirements.


ICE Plus will collect, store, process, transmit or otherwise handle private information only with the knowledge and consent of you, our customer or as a way to provide the services you have subscribed to.

The use of Cookies:

We may store some information (commonly known as a "cookie") on your computer when you visit our web site. This enables ICE Plus to recognise you during subsequent visits. The type of information gathered is non-personal (such as: the IP address of your computer, the date and time of your visit, which pages you browsed and whether the pages have been delivered successfully. Apart from merely establishing basic connectivity and communications, ICE Plus may also use this data in aggregate form to develop customised services, tailored to your individual interests and needs. Should you choose to do so, it is possible (depending on the browser you are using), to be prompted before accepting any cookies, or to prevent your browser from accepting any cookies at all. This will however cause certain features of the web site not to be accessible or function as required.

What about the security of my personal data?

ICE Plus has implemented technology, policies and processes aimed at protecting the confidentiality, integrity and availability of your personal information. We will update and refine these measures on an on-going basis. Please note that ICE Plus cannot be responsible for the privacy policies and practices of other web sites you may access using links from this website. We recommend that you check the policy of each site you visit and that you contact that specific organisation if you have any concerns or questions. Please be aware that Internet communications are inherently insecure unless they have been encrypted. Your communications may be routed through any number of countries before reaching our web site. ICE Plus therefore assumes no responsibility or liability of any nature whatsoever for the interception or loss of personal information beyond our control.

Will ICE Plus disclose any of my personal information?

ICE Plus does not distribute any of your personal information to third parties; unless it is required to deliver the products or services requested by you. For example, we may disclose your data to a credit card company to obtain payment for a purchase you initiated. It may also be necessary from time to time to pass on your data to a supplier who will deliver the product on order. In addition, ICE Plus may be obligated to disclose personal information to meet any legal or regulatory requirements of applicable laws. ICE Plus will NOT ever sell your personal information to third parties

Amendments to this Security and Privacy Statement

ICE Plus reserves the right to amend or modify this Security and Privacy statement at any time in response to new privacy legislation.
Monitoring or recording of your calls, e-mails or SMS's may take place for business purposes to the extent permitted by law, such as for example quality control, providing the services you are subscribed to, detecting fraud and training for the purposes of marketing and improving the Services. However, in these situations, we will not disclose information that could be used to personally identify you.